Contact Information

1. Customer Support

For general questions about products, orders, or your account, email support@tiendashelena.com.

2. Returns, Refunds and Product Issues

For returns, exchanges, refunds, or issues with a damaged or incorrect item, email returns@tiendashelena.com with your order number.

3. Privacy Requests

For questions about your personal information, or to make an access, correction, or deletion request, email privacy@tiendashelena.com.

4. Business Address

Tiendas Helena
4270 Laurel Lane
Midland, TX 79701
USA

5. Return Address

Please contact returns@tiendashelena.com before sending any return, as certain returns may require specific handling instructions.

6. Customer Support Hours

Monday to Friday, 9:00 AM to 5:00 PM Central Time (CT), excluding U.S. federal holidays.

7. Response Time

We aim to respond to all customer enquiries within 1 to 2 business days.

8. Information to Include for Order Support

Please include your order number, the email address used at checkout, and a brief description of your enquiry to help us assist you more quickly.

9. Legal and Compliance Enquiries

For legal or compliance-related enquiries, email support@tiendashelena.com marking your message "Legal Enquiry."

10. Primary Contact Details

Phone: +1 (432) 555-0126
Email: support@tiendashelena.com