Privacy policy

Privacy Policy

1. Business Responsible

This Privacy Policy is issued by Tiendas Helena, operating from 4270 Laurel Lane, Midland, TX 79701, USA, and describes how we collect, use, and disclose personal information.

2. Scope

This policy applies to personal information we collect through our website and in connection with your orders and enquiries.

3. Personal Information Collected

We collect information such as your name, shipping and billing address, email address, phone number, and order history when you place an order or contact us.

4. Payment Information

Payment card details are processed by our third-party payment processor and are not stored on our servers.

5. Automatically Collected Information

We may automatically collect device information, IP address, browser type, and browsing behavior on our site through cookies and similar technologies.

6. How We Use Personal Information

We use personal information to process orders, provide customer support, prevent fraud, comply with legal obligations, and, with your consent where required, send marketing communications.

7. Disclosure to Service Providers

We may share personal information with service providers such as payment processors, shipping carriers, and marketing platforms, solely for the purposes of operating our store.

8. Processing Outside Your State or Country

Some service providers may process or store personal information outside your state or country, where it may be subject to the laws of that jurisdiction.

9. Cookies

Our site uses cookies to remember your preferences, maintain your cart, and analyze site traffic. You can control cookies through your browser settings.

10. Marketing Communications

We send marketing emails only where permitted by law, in accordance with the CAN-SPAM Act. You can opt out at any time using the unsubscribe link in our emails.

11. Your Privacy Rights

Depending on your state of residence, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to opt out of certain processing. To exercise these rights, contact privacy@tiendashelena.com.

12. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended, including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information for money.

13. Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

14. Security Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or loss.