Shipping policy

Shipping Policy

1. Order Processing

Orders are generally processed within 1 to 3 business days after payment is successfully confirmed. Business days are Monday through Friday, excluding U.S. federal holidays, carrier closure days, and exceptional operational closure periods.

2. Order Confirmation

You will receive an email confirming your order once payment has been successfully processed.

3. Shipping Destinations

We currently ship to addresses within the United States and to select international destinations as indicated at checkout.

4. Shipping Rates

Shipping rates are calculated at checkout based on destination, weight, and selected shipping method.

5. Currency and Taxes

All prices are displayed in U.S. dollars (USD). Applicable sales tax is calculated at checkout based on your shipping destination and applicable state and local tax rules.

6. Estimated Delivery Timeframes

Estimated delivery times are 3 to 7 business days within the United States and 7 to 21 business days for international orders, though actual delivery times may vary depending on the carrier and destination.

7. Dispatch Confirmation and Tracking

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

8. Delivery Delays

Delivery times are estimates only and may be affected by carrier delays, customs processing, weather, or other events outside our reasonable control.

9. Incorrect or Incomplete Address

We are not responsible for delays or non-delivery resulting from an incorrect or incomplete shipping address provided at checkout. Reshipment costs for corrected addresses may apply.

10. Lost Parcels

If your tracking shows no movement for an extended period, contact us so we can open an investigation with the carrier.

11. Parcels Marked Delivered but Not Received

If a parcel is marked as delivered but you have not received it, contact us within 5 business days so we can investigate with the carrier, including checking with neighbors and building management where applicable.

12. Parcels Arriving Damaged

If your parcel arrives visibly damaged, please photograph the packaging and contents and contact us within 48 hours of delivery.

13. International Shipping

International orders may be subject to customs inspection and processing, which can affect delivery timeframes beyond our control.

14. Customs Duties and Import Taxes

International customers are responsible for any customs duties, import taxes, or brokerage fees levied by their destination country. These charges are not included in our shipping rates.

15. Refused International Deliveries

If an international delivery is refused or abandoned due to unpaid customs charges, the cost of return shipping and any applicable customs fees may be deducted from your refund.